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Associated Credit Union actively monitors your Debit and Credit Cards for fraud

Associated Credit Union has sophisticated detection tools that monitor your Debit and Credit Card activity, 24/7, 365 days a year because the security of your financial information is our #1 priority.

Here are a several things you need to know:

If you think your Associated Credit Union Visa Debit or Credit was compromised, please follow these instructions below.

For Debit Cards

  • Check your Associated CU checking account often.
  • Call Associated CU at 770.448.8200, Ext 2401 to report any fraudulent activity. We recommend that you close your Visa Debit Card and order a new one as soon as possible. For a new card to be “Instant Issued,” we recommend that you visit one of the following “Instant Issue” branches:
    • Buford • 867 Buford Drive, Lawrenceville, GA 30043 • 678.442.0598
    • Carrollton • 1219 North Park Street, Carrollton, GA 30117 • 770.830.6355
    • Decatur • 1 W. Court Square, Suite 150, Decatur, GA 30030 • 404.377.8387
    • Dobbins • 501 Perrin Road, Building 105, Marietta, GA 30060 • 770.422.4469
    • Ellenwood • 5032 Old Grant Road, Ellenwood, GA 30294 • 404.362.5770
    • Lawrenceville • 395 Grayson Highway, Lawrenceville, GA 30046 • 770.963.5272
    • Main Office (Norcross) • 6251 Crooked Creek Road, Norcross, GA 30092 • 770.448.8200
    • Norcross • 1470 Beaver Ruin Road, Norcross, GA 30093 • 770.925.9261
    • North Druid Hills • 2250 North Druid Hills Road, Suite 144, Atlanta, GA 30329 • 404.321.4100
    • Peachtree Industrial • 4895 Peachtree Industrial Blvd, Norcross, GA 30092 • 770.448.6710
    • Wheeler Road • 3749 Wheeler Road, Augusta, GA 30909 • 706.868.2200
  • Download the appropriate form based on how you used your Associated CU Debit card to pay for the transaction and follow the instructions:

For Credit Cards

If you suspect fraudulent transactions have occurred on your Associated Credit Union Visa Credit card, call 770.448.8200, Ext: 2391 (during business hours) or 1-888-339-0228 (after business hours).

If you linked your existing Associated CU Visa Debit or Credit card to any reoccurring payments, we encourage contacting that entity and supplying them the new Associated CU Debit or Credit cards' number.

Associated Credit Union is here to help. If you feel the above information did not answer a question or concern, please call our main line at 770.448.8200 and we will be happy to help you further.

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