Services
Alerts & News
7/07/10
Scam Updates
Many of our members are receiving phone calls where the caller says they are from Associated Credit Union. Every phone call has a different phone number and the person is saying your card will be deactivated unless you give them an account number, pin number and other personal information. Please do not fall for this. We at Associated will never call you and ask for this. Be careful! Do not take the bait.
5/26/2010
Web Maintenance
We will perform maintenance on Thursday, May 27, from 1:00 a.m.until 5:00 a.m.. Online Banking will be unavailable during this time. Thank you for your understanding."
4/28/2010
Now the scammers are calling members at all hours of the morning. Some of our members have reported calls coming in between 12:30 a.m and 2:30 a.m. The scammers are telling members their card will be deactivated and press one for activation. Please do not do it. Just hang up.
4/13/2010
Many of our members are receiving phone calls from Southern Credit Union. They may be saying Southern Associated Credit Union. Every phone call has a different phone number and the person is saying your card will be deactivated unless you give them an account number, pin number and other personal information. Please do not fall for this. We at Associated will never call you and ask for this. Be careful! Do not take the bait.
3/18/2010
Phones 4 Charity
Got an old cell phone or two? Bring them to ACU and donate those phones to the American Red Cross. Branches in Atlanta and Augusta have collection boxes to accept the phones. We are asking members and employees to bring in old, unused phones.
02/16/2010
Be on your guard. The phishing scams are out there again.
We have had numerous phone calls from members telling us about a phone call from 647.476.6037 and 817.688.7853. This automated message briefly and faintly says "Federal Credit Union" is calling. They state they are calling to verify transactions. The recording is asking callers to press "1" to be transferred to a customer service representative. They are trying to obtain card number information.
There may be other phone numbers they're using.
Please call us immediately if you have given out any information and we will block your card. Our number is 770.448.8200.
12/22/2009
Another phishing scam...
Sent: Wednesday, December 16, 2009 2:34 AM
To: Sales Account
Subject: Important: Suspicious Activity
Our primary task is our customers safety. One of the most important conditions of its guarantee is constant monitoring. Owing to it we are able to define the actions exceeding the limits of typical cardholders activity. In that way we expose fraud at the early stage.
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4692 (20091216) __________
The message was checked by ESET NOD32 Antivirus.
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4693 (20091216) __________
The message was checked by ESET NOD32 Antivirus.
Phishing Alert 12/15/09
Do Not Take The Bait!
Sent: Tue Dec 15 15:36:46 2009
Subject: You Have 1 Security Message
We recently have determined that different computers have logged into your NCUA account, and multiple password failures were present before the login. One of our Customer Service employees has already tryed to telephonically reach you. As our employee did not manage to reach you, this email has been sent to your notice.
Therefore your account has been temporary suspended. We need you to confirm your identity in order to regain full privileges of your account.
If this is not completed by December 16, 2009, we reserve the right to terminate all privileges of your account indefinitly, as it may have been used for fraudulent purposes. We thank you for your cooperation in this manner.
To confirm your identity please follow the link below:
https://cuonline.ncua.gov/CreditUnionOnline2/Login.aspx
Thank you for your patience in this matter.
NCUA - Customer Service
Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.
An alert for members that are using the Android Platform 12/15/09
During the first and second weeks of December, a developer using the Android Platform deployed shells of mobile banking applications to try and gain access to banking customer's financial information. If you have downloaded an application from the Android Marketplace provided by Droid09, this application is NOT Authorized. Please change your password immediately. Also, remove this application from your phone.
E-Mail Phishing Alert 11/12/09
Random Members may have received or may receive a falsified e-mail with the subject title "Rejected ACH Tranaction." This e-mail appears to be from NACHA-The Electronic Payment Association telling them that there is a problem with the ACH transaction they have originated. The e-mail includes a link which redirects the individual to a fake Web page which appears like the NACHA Web site and contains a link which is almost certainly executable virus with malware. The e-mail reads:
Dear bank account holder,
The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below:
Unauthorized ACH Transaction Report (this is the way the link is presented)
Please do not click on this e-mail and delete it. We do not send e-mails of this kind to our members.
Important Check & ATM Card Information 9/15/2009
Text Message Alert! 9/14/2009
We have had several members contact the credit union about suspicious text messages they have received stating that their debit card has been "cancelled or suspended"
To reactivate, please call 1-877-649-7635’ and the sender is ‘1234 CDC FCU’
New Auto-Dialer Scam 8/10/09
There is another Fraudulent Auto-Dialer trying to obtain information from credit union members. The number the members are being called from is 880-606-2804.
Please don't take the Bait! ACU would never ask for personal or financial information on the phone. Don't give out your Account Information or any personal numbers. These people just want in your wallet. Don't let them in!
