Woman and Man Hiking Image

COVID-19 Awareness & Information For ACU Members

Main Office

Important Update: April 7, 2020

Loan Payment Deferral

As the impacts of the COVID-19 crisis continue to play out in our region, Associated Credit Union offers a range of solutions to help you manage through periods of reduced or lost income. Our team is here to assist with services that address your unique situation including Skip-A-Payment and Mortgage Loan Payment Forbearance Options.

LEARN MORE

Our Interactive Teller Machines (ITMs) allow you talk to a Live Teller to help with your transactions

Recent updates to our Contact Center to better serve you

Important Update: March 24, 2020

As the coronavirus situation evolves, Associated Credit Union has adjusted to meet your needs. We extended the hours of our Contact Center and Live-Teller Drive-Thrus and implemented other operational changes. Our focus during this challenging time is the safety and well-being of our members and our staff.

Contact Us

We extended our Call Center hours to better serve your needs.

Contact Center
770.448.8200, Ext. 2392
Monday – Friday from 8 AM to 7 PM

Lost or Stolen Visa Credit Card
770.448.8200, Ext. 2391
Monday – Friday from 8 AM to 7 PM
After Hours: 888.339.0228

Lost or Stolen Visa Debit Card
770.448.8200, Ext. 2401
Monday – Friday from 8 AM to 7 PM
After Hours: 866.895.7622

Request A Branch Appointment

You may request a branch appointment to access your safe deposit box, a medallion stamp*, a notary public stamp, fraud, loan checks/title loans, IRAs, wire transfers, or receive an instant issue debit card.**

*Medallion Stamps are only available at our Lawrenceville-Grayson Highway Branch and Wheeler Road/Augusta Branch.

**Instant Issue Debit Cards are available through our Drive-Thru locations. For all ITM locations, please make an appointment to receive an instant issue debit card.

Remote Access

We offer several other ways that you can continue to bank seamlessly from the comfort of your own home or while honoring social distancing:

  • Login to Online Banking.
  • Download our ACU Mobile App to deposit checks, pay bills, and transfer money.
  • Download our ACU Wallet App if you have an ACU Debit Card or ACU Credit Card for real-time transaction alerts and to turn your card on and off.

We will continue to monitor the situation and make the necessary modifications to balance your need for accessibility with the well-being of our members, our staff, and the communities we serve.

Important Update: March 20, 2020

Branch Update

After extensive and careful deliberation, we have decided to close the lobbies of all of our branches and convert to Drive-Thru and Live-Teller Drive Thru (ITM) service only beginning Monday, March 23, 2020 to help protect against the spread of COVID-19.


Live-Teller Drive Thru (ITM)

Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 12:00 PM

  • Main Office – Peachtree Corners
  • Decatur
  • Ellenwood
  • Lawrenceville – Buford Drive
  • Lawrenceville – Grayson Highway

Drive-Thru Only

Monday, Tuesday, Thursday, & Friday: 8:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM

  • Ft. McPherson
  • North Druid Hills
  • Dobbins Air Reserve Base
  • Norcross

Drive-Thru Only

Monday, Tuesday, Thursday, & Friday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 4:00 PM

  • Wheeler Road – Augusta
  • Evans Towne Centre – Augusta
  • Hephzibah – South Augusta

Drive-Thru Only

Monday – Friday: 9:00 AM – 5:00 PM

  • Carrollton
  • Dawsonville
  • Oakwood

While we will greatly miss the in-person interactions we have with so many of you each day, please know that we are able to complete most transactions through the Live-Teller Drive-Thrus (ITM) and Drive-Thrus that you have come to depend on in the lobby.

Branch Appointment

If you need access to your safety deposit box, a medallion stamp, or a notary public stamp, please call your branch directly to set up an appointment.

Remote Access

We also offer a number of other ways that you can continue to bank seamlessly from the comfort of your own home or while honoring social distancing:

  • Login to Online Banking.
  • Download our ACU Mobile App to deposit checks, pay bills, and transfer money.
  • Download our ACU Wallet App if you have an ACU Debit Card or ACU Credit Card for real-time transaction alerts and to turn your card on and off.

We will continue to monitor the situation and make the necessary modifications to balance your need for accessibility with the well-being of our members, our staff, and the communities we serve.